Emmy S. Miller
Co-Founder & President, Liberty Business Strategies

Expertise

As an adviser and thinking partner to “C-suite” executives, high-potential leaders and their teams, Emmy Miller steers clients through leadership challenges and complex business issues as they drive toward greater organizational success and personal influence. Together, they tackle issues that range from senior team effectiveness, succession, and Board management to preparing a company for an IPO and leading global virtual teams. With over 25 years of experience in strategic planning, change and transition management, leadership development, executive coaching, management consulting and organizational effectiveness, Emmy understands the issues senior executives face daily and is skilled in the tools and solutions that facilitate transformation and create desired outcomes. Her work focuses on achieving tangible business results and creating lasting impact in her clients’ organizations.

Clients

Emmy’s clients represent leading global organizations in diverse fields and industries including: ARAMARK, Antares, AstraZeneca Pharmaceuticals, Colgate-Palmolive, Delaware Investments, Federal Reserve Bank of New York, GlaxoSmithKline Pharmaceuticals, Morgan Stanley, Pfizer, Inc., Rockwell Automation, SEI Corporation, Solstice Neurosciences, Inc., Standard and Poor’s, Sunoco, Inc., Teva Pharmaceuticals, University of Pennsylvania Health Systems, Wilmington Trust, and The World Bank.

Representative Engagements

• Preparing a Future CEO to Lead.  The president of the largest business unit of a Fortune 500 technology company had the background and perspective to assume the CEO role but lacked the personal support of the current leaders. Emmy worked with the president to strengthen his relationships with his own team, so there could be no doubt about his leadership abilities. Concurrently they worked on enhancing his influence with his peers and the retiring CEO. In time, the president demonstrated that he was the optimum choice, and was named CEO. He and Emmy continued their partnership, but with a new focus: building effective relationships with directors, analysts, shareholder representatives and other key stakeholders.
• Aligning the Senior Team for Success. Succeeding the company founder, the new CEO of a medical device manufacturer faced a daunting challenge: Overcome cultural and geographic differences, mend personality conflicts among key executives, and align the senior team around a new strategy and set of business imperatives. Emmy designed and facilitated a senior leader offsite conference that brought the full team together to clarify shared accountability and identify opportunities for revenue growth. Through a series of focused activities, designed to surface differences and generate meaningful dialogue, the team achieved an initial breakthrough toward collaboration. Following the offsite, interventions continued as Emmy partnered with the CEO to reinforce and strengthen emerging synergies among his team. As a result, the senior team collaborated successfully to close a complex business transaction and achieve the business plan; therefore, eliminating the need to secure additional funding.
• Planning for the “First 100 Days and Year One.” Taking on a leadership role heightens expectations for anyone; even more so if the incumbent represents a “first,” such as the first woman or first minority. The first female VP in a major international organization had to succeed not only for herself and the organization but also to pave the way for future women leaders. Emmy created a comprehensive coaching plan to rapidly assimilate the VP into her role, optimizing performance. As importantly, Emmy served as a thought partner and sounding board, coaching the VP as she built a strongly aligned team and developed strategies that created early wins for the region. Following the Year One focus on team building and leadership, Emmy and the VP continued their partnership, focusing on critical issues, such as building a relationship with the organization’s new president and, eventually, realigning the team for success in the given changes in the geopolitical environment.

Professional Background

In recognition of her many career achievements, Emmy has been selected by the Pennsylvania Commission for Women as a member of the “Pennsylvania Honor Roll of Women.” Emmy began her career at Penn Mutual Life Insurance, later moving on to Colonial Penn Life Insurance Company, where she managed direct mail marketing for a key product, had P&L accountability for $25 million budget, and headed the organizational effectiveness internal consulting group. In 1980, Emmy founded her own consulting firm to focus on organization development and change management. As she engaged with clients to uncover and solve their business dilemmas, she began to specialize in issues of leadership. She now works exclusively with senior leaders to improve their personal effectiveness and that of their teams and organizations.

Education and Training

Emmy is certified to administer multiple assessment tools and interventions including Meyers-Briggs Type Indicator® (MBTI®), Fundamental Interpersonal Relations Orientation-Behavior (Firo-B) and Benchmarks from the Center for Creative Leadership. She has used 20/20 Insight, Denison 360, Life Styles Inventory (LSI), the Personality Profiler, and the Thomas-Kilmann Conflict Mode Instrument (TKI). She was trained in Future Search methodology by its creators and has led several search conferences.

Emmy earned a B.S. in Mathematics with a minor in Physics from Arcadia University.

Professional Affiliations

A popular keynote speaker, Emmy has presented extensively on leadership trends and tools and organizational transition. Her membership affiliations are numerous, including:

• Member, Board of Directors, Bala Consulting Engineers, Inc., 2003-Present
• Member, Board of Directors, Forum of Executive Women, 2001-2003
• Member, Board of Directors, Philadelphia Human Resources Planning Group, 2003 - 2005
• Member, Board of Directors, Human Resource Planning Society, 1999-Present
• Member, Board of Directors, World Affairs Council, 1996-2000, 2002-Present
• Chair, Human Resource Planning Society, Learning Network
• Co-Chair, Human Resource Planning Society Year 2000 Conference: “The Growth Imperative, New Challenges…New Solutions”

Emmy Miller can be reached at:
phone: (610) 649-3800
cell: (215) 901-2582
Email Emmy Miller